Frequently Asked Questions

Advanced purchase is strongly recommended, as space is limited and tours can sell out. To maximise your chances of getting the date and time you prefer, please book well in advance. And remember, we offer free cancellation if your plans change!

Once your booking is received, an automated booking confirmation will be sent to you either by Viator, TripAdvisor, Airbnb, Expedia, or Marriot. The tour start time and location will be included in the booking. A reminder will also be sent to you 1 day before the start time.

Each of our walking tours has a maximum limit of 15 guests per tour. 

We try as much as we can to present tours with shine, rain, or snow, unless the conditions are dangerous, in which case a refund will be provided for the tour. The PATH (Toronto’s Underground System) may be used more frequently during the tour as an alternate in cases of extreme weather. 

Yes! However, please note that there will be sections where stairs are required. 

Yes, our tours do include a bathroom break midway through the tour. 

We offer tours in Spanish and Portuguese also. Reach us to confirm when they are available. 

If you feel your tour guide has provided a great experience, gratuities are encouraged— and welcomed—at the end of your tour. Gratuities for your guide are always appreciated but never expected. 

Please notify us if you are running behind for your tour. We may be able to provide you with our next few stops so that you can catch up with the group. Unfortunately, we cannot delay the start of a tour by more than a few minutes. Once the tours begin, our guides must focus on the tour, and will not be able to answer calls or text messages. 

If we do have to cancel a tour, you will be notified, and a refund will be issued.